Terms & conditions

Welcome to Sahanasri Creations. By accessing or using our website, you agree to follow the terms and conditions listed below. Please read them carefully before placing an order.

1. General

• These Terms & Conditions apply to all visitors, customers, and users of our website.
• By using our website or making a purchase, you accept these terms in full.
• If you do not agree with any part of these terms, please do not use our website.

2. Products

• All our products are handcrafted, and slight variations in color, size, or design are normal.
• Product images may appear different due to lighting or screen display settings.
• We reserve the right to update product details, pricing, or availability at any time.

3. Pricing

• All prices displayed on the website are in INR (Indian Rupees) unless stated otherwise.
• Prices may change at any time without prior notice.
• Shipping charges will be displayed at checkout.

4. Orders

• Once an order is placed, it cannot be modified or cancelled as we follow a No Cancellation policy.
• We reserve the right to cancel any order due to incorrect information, payment failure, technical issues, or suspicious activity.

5. Payments

• All payments must be completed at the time of purchase.
• We use secure third-party payment gateways to process payments safely.
• We do not store your payment details.

6. Shipping & Delivery

Please review our detailed Shipping & Delivery Policy for processing times, delivery timelines, charges, and tracking information.

• Delivery delays caused by courier companies are beyond our control.
• If the customer is unavailable or the address is incorrect, re-delivery charges may apply.

7. Return, Exchange & Refund

• We strictly follow No Return, No Exchange, and No Refund policies.
• Exceptions apply only for damaged or incorrect products and must follow our claim process.
• A mandatory unboxing video is required for any damage/issue claim.

8. Intellectual Property

• All content on this website—including images, logos, designs, and text—is the property of Sahanasri Creations.
• You may not copy, reproduce, modify, sell, or distribute any content without written permission.

9. Limitation of Liability

• Sahanasri Creations is not responsible for:
  • Delays in delivery
  • Product color variations
  • Incorrect address provided by the customer
  • Misuse of the product
• Our liability is limited to the value of the product purchased.

10. User Responsibilities

By using our website, you agree that you will not:

• Use the site for illegal purposes
• Attempt to hack, disrupt, or misuse the website
• Provide false information while placing an order
• Violate any applicable laws

11. Changes to Terms

We may update or modify these Terms & Conditions at any time.
Changes will be effective immediately once posted on this page.

12. Contact Us

For questions regarding these Terms & Conditions, please contact us:

📞 Phone: +91 8637464209
✉️ Email: support@sahanasri-creations.com